FAQ's

You've got questions? we've got answers.

We certainly think so! Check out our top six reasons why we think you should choose WPie.

We strive to complete all tasks within 8 business hours but it usually happens MUCH faster. Our business hours are currently Monday through Sunday, 10am-7pm IST but we do offer 24*7 email support.

Simply purchase a plan from our website. We will get in touch with you with the next steps. You can send us a request by email 24/7 and by chat or phone during business hours.
After you have selected and purchased your support plan, you can fill out a Customer Intake Form so we can collect some details about your site. This helps us connect to your site in order to install our services offered (i.e., security monitoring, backups, and plugins). Our staff keeps these credentials private and will never share these details with anyone not associated with WPie.
We support WordPress Multisite and WordPress Multi-network. We do ask for more information based on your website.
Yes, and there are two parts to the process. First, you need to purchase an SSL certificate and have it installed on your website. Once that's done, your website needs to be configured to use it. We can help you through both parts of the process. Please feel free to Contact Us to get it all started.
Of course, you can. Let's say you purchased our Starter plan, and you are currently being billed once a month. If you would like to upgrade to our Expert Support Plan, simply email us and we will guide you.
The site is immediately rolled-back to the backup state taken prior to performing the update. The methods for this vary in some cases (due primarily to e-commerce functionalities, if present). From there, you'll be notified of the issue. The majority of issues are addressed free of cost, however, custom plugins, issues introduced by users, or especially time-consuming issues may be billable. WPie will notify you before charging anything to your account.
We do not provide SEO services, but we can make recommendations for excellent SEO tools within WordPress and help you set them up!
Unfortunately, no. See, each WordPress site requires a separate support plan. If you wish to transfer support from one site to another, WPie will ask you to cancel your current support plan and proceed through the initial signup process once again.
This varies on the time of day and day of the week, but most are responded to within a couple hours to let you know that we've received it and are getting to work.
Yes! Just get started with our Expert Plan and we'll have your site cleaned up within 24 hours.
Yes! here at WPie we do offer phone and livechat support during business hours.
Yes, we do offer custom development as one of our services. Help us with your project detail and our technical team will give you an accurate estimate for how much time it takes. We'll start working only once you give us the go ahead.
Our Team is located in the Mumbai,India and are full-time employees.

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